Forum slow and/or frequently crashing for multiple users

[bsndkr]

Forum URL: bsn.boards.net/


Hi there, I am a moderator on the above forum.  For several months now, we've been having intermittent, but increasingly frequent crashes when using the forum.  Sometimes it is just 'very slow' to load a page.  Sometimes it will time out while simply trying to Like another members post.

Often - at least lately - it will crash and give an err bear message when making a post, but once the site becomes accessible again, the post has been registered on the forum.

It can't be an activity issue, since activity is significantly lower than it used to be.

I was wondering if anyone could provide some advice to help with the situation (or, failing that, some understanding as to why it is happening), please?

It happens on desktop, using multiple different browsers, and on the mobile version of the site as well.

Thank you.

[Kami]

Aug 16, 2023 16:25:48 GMT -8 bsndkr said:

Forum URL: bsn.boards.net/


Hi there, I am a moderator on the above forum.  For several months now, we've been having intermittent, but increasingly frequent crashes when using the forum.  Sometimes it is just 'very slow' to load a page.  Sometimes it will time out while simply trying to Like another members post.

Often - at least lately - it will crash and give an err bear message when making a post, but once the site becomes accessible again, the post has been registered on the forum.

It can't be an activity issue, since activity is significantly lower than it used to be.

I was wondering if anyone could provide some advice to help with the situation (or, failing that, some understanding as to why it is happening), please?

It happens on desktop, using multiple different browsers, and on the mobile version of the site as well.

Thank you.

Do you have any javascript or plugins installed? Since it occurs on mobile as well this seems unlikely to be the root cause but I wanted to double confirm.

That said for PB admins: I am experiencing this on mobile as well on iOS with the latest updates on Chrome.

[bsndkr]

Aug 16, 2023 16:51:22 GMT -8 Kami said:

Aug 16, 2023 16:25:48 GMT -8 bsndkr said:

Forum URL: bsn.boards.net/


Hi there, I am a moderator on the above forum.  For several months now, we've been having intermittent, but increasingly frequent crashes when using the forum.  Sometimes it is just 'very slow' to load a page.  Sometimes it will time out while simply trying to Like another members post.

Often - at least lately - it will crash and give an err bear message when making a post, but once the site becomes accessible again, the post has been registered on the forum.

It can't be an activity issue, since activity is significantly lower than it used to be.

I was wondering if anyone could provide some advice to help with the situation (or, failing that, some understanding as to why it is happening), please?

It happens on desktop, using multiple different browsers, and on the mobile version of the site as well.

Thank you.

Do you have any javascript or plugins installed? Since it occurs on mobile as well this seems unlikely to be the root cause but I wanted to double confirm.

That said for PB admins: I am experiencing this on mobile as well on iOS with the latest updates on Chrome.

Hi Kami - we do have a number of plugins installed, but to my knowledge there hasn't been a new one installed in quite some time.

Not sure about javascripts, but will ask the question.  

[Kami]

Aug 16, 2023 16:59:45 GMT -8 bsndkr said:

Aug 16, 2023 16:51:22 GMT -8 Kami said:

Do you have any javascript or plugins installed? Since it occurs on mobile as well this seems unlikely to be the root cause but I wanted to double confirm.

That said for PB admins: I am experiencing this on mobile as well on iOS with the latest updates on Chrome.

Hi Kami - we do have a number of plugins installed, but to my knowledge there hasn't been a new one installed in quite some time.

Not sure about javascripts, but will ask the question.  

Yeah it is very unlikely added coding is the culprit since neither javascript nor plugins (which are also javascript, but with a user interface instead of just copy/pasting a code) impact mobile version... unless you have mobile version disabled in admin > upgrades > experiments?

[bsndkr]

Aug 16, 2023 17:29:26 GMT -8 Kami said:

Aug 16, 2023 16:59:45 GMT -8 bsndkr said:

Hi Kami - we do have a number of plugins installed, but to my knowledge there hasn't been a new one installed in quite some time.

Not sure about javascripts, but will ask the question.  

Yeah it is very unlikely added coding is the culprit since neither javascript nor plugins (which are also javascript, but with a user interface instead of just copy/pasting a code) impact mobile version... unless you have mobile version disabled in admin > upgrades > experiments?

I went to Admin>Upgrades but I don't have Admin privileges, so all I see is My Account.  We do have and use a mobile version though, and that has been slow (although for me, not as bad as the various desktop options). 

[Kami]

Aug 16, 2023 17:36:44 GMT -8 bsndkr said:

Aug 16, 2023 17:29:26 GMT -8 Kami said:

Yeah it is very unlikely added coding is the culprit since neither javascript nor plugins (which are also javascript, but with a user interface instead of just copy/pasting a code) impact mobile version... unless you have mobile version disabled in admin > upgrades > experiments?

I went to Admin>Upgrades but I don't have Admin privileges, so all I see is My Account.  We do have and use a mobile version though, and that has been slow (although for me, not as bad as the various desktop options). 

If you see a mobile version then it's unlikely to be disabled, assuming it looks similar to the mobile version here on Support.

Sadly I can't even load your forum so we'll have to wait til business tomorrow (9am to 5pm pacific/-8 gmt) for an admin to take a peek.

[Michael]

Hi,

I'm currently looking into this. Is there any specific time of day where this usually occurs for you?

Currently the forum seems very fast for me, I'd assume this has something to do with your particular browser setup but that wouldn't explain angry bear messages. When was the last time you saw the err bear?

[bsndkr]

Aug 17, 2023 9:28:17 GMT -8 Michael said:

Hi,

I'm currently looking into this. Is there any specific time of day where this usually occurs for you?

Currently the forum seems very fast for me, I'd assume this has something to do with your particular browser setup but that wouldn't explain angry bear messages. When was the last time you saw the err bear?

Hi,

Got the err bear yesterday. It happens most days lately. I haven't noticed that it is more common at certain times over others. It does happen on multiple, non-syncd devices using different browsers (including the mobile version using Chrome and Safari).

[Michael]

Aug 17, 2023 13:39:25 GMT -8 bsndkr said:

Aug 17, 2023 9:28:17 GMT -8 Michael said:

Hi,

I'm currently looking into this. Is there any specific time of day where this usually occurs for you?

Currently the forum seems very fast for me, I'd assume this has something to do with your particular browser setup but that wouldn't explain angry bear messages. When was the last time you saw the err bear?

Hi,

Got the err bear yesterday. It happens most days lately. I haven't noticed that it is more common at certain times over others. It does happen on multiple, non-syncd devices using different browsers (including the mobile version using Chrome and Safari).

Next time you or anyone gets an err bear, note the time for me so I can check into error logs! I'm not sure what's going on here but a frame of reference will help us track down whatever the issue is.

[bsndkr]

Err bear literally just now.

Ironically trying to refresh the thread discussing how slow the forum has been.

Chrome, mobile version. 4k video playing over data connection without issue.

[Michael]

I've escalated this to be investigated. I will let you know when I hear back!

[SabrinaFan]

The exact same issue has been happening on pulsemusic.proboards.com recently as well. The forum will intermittently load very slowly at random times when trying to make a post, and in some cases, the forum will crash entirely with a 502 error. After the site becomes accessible again, the post you were trying to make still shows up on the forum despite the error.

I'm not an admin on that forum, but multiple users on the forum have commented they're having this same issue, so I thought it may be worth bringing up (there has been some discussion of the issues people have been having on this thread).

Would you be able to investigate the issue on this forum as well? I can provide a timestamp/screenshot next time I get an error if that information would be helpful. Thanks!

[Michael]

Hi bsndkr,

We've made a couple of changes to hopefully provide more overhead. Please let me know if there are still errors occurring moving forward from the time of this post.

As this change was made to a group this should hopefully make a difference for SabrinaFan as well.

[bsndkr]

Aug 19, 2023 10:47:35 GMT -8 Michael said:

Hi bsndkr ,

We've made a couple of changes to hopefully provide more overhead. Please let me know if there are still errors occurring moving forward from the time of this post.

As this change was made to a group this should hopefully make a difference for SabrinaFan as well.

Thanks so much for that.

I've been away for most of the weekend so haven't had a chance to check the forum, but will do so now.

[bsndkr]

Aug 19, 2023 10:47:35 GMT -8 Michael said:

Hi bsndkr ,

We've made a couple of changes to hopefully provide more overhead. Please let me know if there are still errors occurring moving forward from the time of this post.

As this change was made to a group this should hopefully make a difference for SabrinaFan as well.

Hi Michael - unfortunately it has most definitely not helped.

If I posted an image of our plugins list (or if you're able to look at them yourself) would that be of use?  Maybe see something that is possibly causing conflicts?  We do seem to have a few running.